Product
warehouse shipping charges are calculated in the final
step of an online order.
To
provide you with the highest level of service, your items
may ship from multiple locations. For this reason,
shipping rates are calculated after you place items in
your shopping cart. If
multiple items are ordered, they may ship from different
locations, so items may arrive at different times.
At this time, many items in our store require shipping by
carriers that cannot support delivery outside the United
States. We suggest that our members who live outside the
50 states send their orders to a family member with an
address in the 50 states.
Shipment
Delays
We make every attempt to fill all orders placed, an order
may be delayed or backordered. If a delay or backorder
occurs, you will receive notification via email.
If you do not wish to wait for the delay or backorder, you
may request a cancellation of your order, provided that
the item has not been shipped. If we do not hear from you
before we ship the item, we will assume you have agreed to
the shipment delay.
If we cannot deliver your item within 30 days of the order
date, delay notice or backorder notification (whichever is
greater), a cancellation will be processed automatically.
You will receive a prompt refund for any unshipped portion
of your order. Please allow up to two billing cycles for
the refund credit to appear on your credit card statement.
Please feel free to place a new order at any time.
All
claims for damage or defective merchandise must be
directed to us NO LATER THAN 7 days after receipt of
merchandise. Claims for shortages or errors must be made
within 7 days after receipt of merchandise to correct
billing.
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